At the same time he refers to the criticism of the companies facing the relatively high training effort. Where can the medium-sized Department of computer science paper describing their processes on a dozen leaves and the implementation document, it must first work through several books in the case of ITIL and go through a series of training.” Such conditions speak his opinion for this medium-size users to offer its own process-oriented method. The authorization of an ITIL alternative he infers alone, that the requirements in IT of the middle class are not nearly as varied as at large companies. You are limited to nine core issues and are also usually much less depth. Also, process implementations of msg in smaller IT organizations have shown that waiver on the ITIL framework creates a very significant reduction of effort. Depending on the process can cost savings arise across classic ITIL implementations, because not only the process design and the introduction can be made much faster by up to 90 percent but significantly reduce settle as the training and documentation requirements”, Saeed refers to the various benefits.
Basically it seems possible to implement a clearly structured IT process within four weeks, so in a project volume, which is far below that of ITIL.” This speak to the need for a middle-class-oriented method work for IT service management. About msg services the msg services ag sees itself as IT provider and technology enabler with the aim of, the IT in such a way to make it makes a measurable contribution to the success of the company. She is represented with around 160 employees in 8 locations and achieved an annual turnover of over 20 million euros in 2011. An on demand portfolio of consulting services (IT architecture, technology, belong to the scope of services Service-Management, system solutions) and IT services (full outsourcing, application management, hosting, cloud computing). The service provider has numerous quality certifications. of think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71