MAINnova – flat rate maintenance and support – so that we have an end to the trouble with the technology determined action 4:1 for our full range of services to extend SUPPORT-24 premium until the end of January and to put that goes there without increasing costs for the use of the corporate communications and electronic data processing as a sign told us Walter Schmid Managing Director of S.I.N.K Internet Services Ltd. headquartered in Hanau, Germany. Within the framework of our action offer the customer receives attached of SUPPORT-24 premium of maintenance and support contract per 4 month term for concluding another month free as top on his closed down period, with a maximum duration of 24 months for the action can come to a credit. The customer receives the complete performance package for 30 months in this case, but pays only the first 24 months and remaining 6 months are free for him. And for all contracts concluded during the promotional period she reduced the working time for the compilation of inventory by Euro10 per unit to Euro 5.
So he also here again 50% of the costs saved. Now, what gets the customer for his fee? Now, we take complete care of its devices take care of errors of hard – and software and rules about what is related to these devices together for him. A product or part that fails that repair is no longer possible, the customer within the framework of the treaty receives an equivalent device free of charge or if he desires it also mostly small fee a more powerful device. Installation and Setup is performed in this case of course free of charge for the customer. Also we deal with regularly to the necessary free updates and upgrades of the application software of the customer, and at the request against a small handling fee to the paid upgrades/updates of the manufacturer of the software of the customer. The service includes also the Internet connection, whether with a DSL, leased line or modem, and the E-mail traffic of the customers. To enable fast response times is given the customer occupied a direct call number, which in the event of a fault with a technical supporter connects him taking up his problem and can fix it may even by remote maintenance free for the customers from 8:30 till 20 o’clock. If this is not possible as is one our nationwide-based technicians within maximum one working day at the customer and starts with the solution of the problem locally.
In extreme cases of employees, is as the failure of the entire network depending on the time of receipt of the failure at our hotline, on the same day when customers not later than on the next morning at work be Gin. This performance package costs 20 to 39 euros depending on the device and month depending on the number of devices are included in the contract, significantly below the costs for your hours of work or of an external specialists who must be called in the event of a fault.